Frequently Answered Questions

General Questions

I live outside the USA. Can Spaciel design for me?

Yes! We can work on your projects in Mexico, Canada and the United Kingdom with more coming soon.

What payment methods do you accept?

All the payments: credit cards, check, wire transfer and ACH.

Will you meet me in person?

Absolutely. If your project requires a site visit, we will make that happen. Additional design and travel fees will apply.

Is there sales tax?

Yes. Your sales tax and freight will be noted as separate line items.

Can I just buy the design?

If you’re only looking for design, we’re not the best fit. Spaciel’s efficiency is built on both the design and purchasing processes. As a result, we must limit our clients to those enjoying the full Spaciel experience.

Will you work with my contractor?

Of course. We will answer any questions your contractor may have regarding interior design.

The Design Process A-Z

How does Spaciel compare to working with a traditional designer?

In a word: streamlined. Spaciel offers the same high-quality care and attention to detail you’d expect from a traditional designer, but we save you a ton of time and money. We handle your project from start to finish and account for every step along the way.

Do I need to complete the online form?

Yes. It’s important for us to get to know you, your space, your budget and your expectations. Our short form is the best way for us to gather all the information we need to provide you with the best design solutions.

How quickly will I hear from my designer?

Once you complete the online form your designer will be in touch within two business days.

How do I interact with my designer?

Your kick-off design meeting will take place via Zoom. You also have access to unlimited messaging with your designer and can reach out at any time via phone or email.

What brands of furniture and finishes do you specify?

We work with some of the biggest commercial brands in the industry, as well as lesser known high-quality commercial grade furnishings companies. You can find a sampling of these companies here. [Link

When will I receive my initial design concepts?

Your design concepts will arrive within 14 days after you’ve had your kick-off design call.

What happens if I want changes to my designs?

You and your designer will collaborate to ensure you’re 100% happy with your final design.

Can I switch my designer once my project is underway?

Of course. Spaciel has an incredible design team. We’ll make sure you and your designer are a great match.

Can you incorporate furniture/items we already own?

Absolutely. Just upload your photos and we’ll work your existing pieces seamlessly into your design.

Can you incorporate furniture/items we already own?

Absolutely. Just upload your photos and we’ll work your existing pieces seamlessly into your design.

My Order

Do you provide warehousing and/or installation services?

Yes. Upon request, we will happily provide a quote from a professional third-party commercial furniture installer, as well as a warehousing company. We will work directly with them to successfully complete your order.

What happens if my furniture arrives damaged?

Contact us with images of the damage ASAP and we will work with you and the manufacturer to repair or replace.

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What Makes Us Spaciel
We’re keeping it simple: we want to eliminate antiquated processes that waste time and money. Instead of the traditional design model, we want to make your experience as quick, painless and productive as possible. We’ll take care of you the entire way and spend your money as carefully as we spend our own. Sound good? Let’s disrupt commercial design together.
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